At R-Art, we are committed to providing our customers with high-quality art supplies, including color wheels, palettes, color fans, and other creative tools, with the utmost care and attention. We want every customer to be fully satisfied with their purchase, and our return and refund policy is designed to be transparent, fair, and easy to understand. By placing an order on our website, you agree to the conditions described below.
We accept returns for physical products under certain conditions. If you are not completely satisfied with your order or if you have received a defective or incorrect item, we will gladly assist you with a return or exchange. Products may be returned within 14 days of delivery, provided they are in their original condition, unused, and include all original packaging, labels, and accessories. Items that show signs of use, damage, or alteration after delivery will not be eligible for a refund. For hygiene and safety reasons, any items that come into direct contact with paint or liquid once opened cannot be returned.
To initiate a return, please contact our support team by email or through the contact form on our website. You will need to provide your order number, full name, and reason for the return. If the product was damaged or incorrect upon arrival, we recommend attaching clear photographs of the item and its packaging so that we can process your request quickly and accurately. Once your return request is approved, we will provide you with detailed instructions on how and where to send your package. Please note that any products returned without prior authorization will not be accepted.
The cost of return shipping is generally the responsibility of the customer unless the return is due to an error on our part, such as sending the wrong product or if the item arrived damaged. In such cases, R-Art will cover the cost of return shipping or provide a prepaid return label. If you choose to return an item for reasons other than defect or error, the original shipping fees, including any express or priority services, are non-refundable. Additionally, we are not responsible for any packages lost or damaged during the return process, so we strongly recommend using a trackable shipping method.
R-Art proudly offers international delivery to customers around the world so that artists everywhere can access our premium tools. However, please be aware that delivery times and costs vary depending on the destination country and the selected shipping method. While we do our best to ensure timely delivery, customs clearance processes, local regulations, and unforeseen postal delays can affect the estimated arrival time. Customers are also responsible for paying any customs duties, taxes, or import fees required by their country. These charges are determined by local authorities and are not included in the product or shipping price displayed on our website.
Once your returned product has been received and inspected by our team, you will be notified via email about the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days, and the amount will be returned to your original payment method. Please note that your bank or credit card company may require additional time to post the refund to your account. Exchanges may take longer, depending on product availability.
At R-Art, we value your trust and strive to make every purchase a positive experience. Our mission is to support your creative journey by providing top-quality products and excellent customer service. If you have any questions or concerns about our refund and returns policy, or if you require assistance with your order, please do not hesitate to reach out to us. We are always here to help and ensure that your shopping experience is as smooth and stress-free as possible.
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